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If the issue persists, go to the next step.

Under Hardware and Sound, click Troubleshoot audio recording.

Under System and Security, click Find and fix problems.Right-click Start and select Control Panel.How to run Windows Troubleshooter in Microsoft Windows 8.1 or 8? Follow the on-screen instructions to complete the troubleshooting process.Click Recording Audio and then click Run the troubleshooter.Click Update & Security and select Troubleshoot.Click Start and select Settings (gear icon).

How to run Windows Troubleshooter in Microsoft Windows 10? Windows Troubleshooters are built into the Control Panel in Windows 10, 8.1 or 8. Although Windows Troubleshooter cannot fix hardware problems, they are a great place to start if you encounter a problem with your computer. Microsoft Windows includes various 'troubleshooters' designed to quickly diagnose and automatically resolve many computer problems.